Who are the UNSUNG heroes working for you?

July 16, 2017 at 3:30 am

We worship winners—especially those who demonstrate leadership, confront a crisis and prevail. There’s nothing wrong with that, as long as the hero did not create the crisis in the first place. But what about those who keep crises from erupting at all? Who are the UNSUNG heroes working for you (and […]

What is Empathy Really?

July 9, 2017 at 3:30 am

The dictionary defines empathy quite simply: “It’s the ability to understand and share the feelings of another.” And for most of us, this simple sentence describes one of life’s greatest challenges. We come at everything from our point of view. Our style combined with our backgrounds and experiences drive how we see […]

How Do You Know When to Go With the Flow?

June 18, 2017 at 3:30 am

Option 1 _ Sometimes, the best thing to do is to go with the flow and let things play out. Option 2 _ Sometimes, the best thing to do is to choose a desired outcome and lead others toward that outcome. How do you decide? In my experience, business owners have […]

Not Asking Has a Price Tag

June 11, 2017 at 3:30 am

We Vistage chairs often talk about the importance of staying curious, of asking questions. Often as leaders we tell ourselves that the only “cost” of being directive vs. asking questions are soft costs. For example, we make assumptions that are wrong and have to start over when we learn we are […]

Quiet

June 4, 2017 at 3:30 am

Quiet time, a luxury or a necessity? Call it meditation or simply call it quiet time. Taking time to clear the mind, we are told by our spiritual leaders, is the secret to awareness and peace. For years, perhaps centuries, we humans go to mediation classes, yogis, ashrams, the Dalai Lama, […]

What If That’s Not How I See it?

May 21, 2017 at 3:30 am

How often are we in situations where what we want and what others want are not aligned? We make assumptions daily, mostly about other people. These assumptions enable us to take shortcuts and at the same time, they cause disagreement that perhaps wasn’t there to begin with. We assume a person […]

As We Search For What Matters, Must We Choose?

May 14, 2017 at 3:30 am

The Choice The intellect of man is forced to choose Perfection of the life, or of the work, And if it take the second must refuse A heavenly mansion, raging in the dark. When all that story’s finished, what’s the news? In luck or out the toil has left its […]

Care, Attention, Competency

May 7, 2017 at 3:30 am

Care, Attention and Competency (CAC), these are the watchwords of the client service model for one of my Vistage member’s business. This business is in the construction industry and as he explains, bottom line of what they deliver is service, not construction. A couple of weeks ago I blogged about […]

Better, Faster, Cheaper

April 23, 2017 at 3:30 am

For many years, the adage was “do you want it right, on-time or cheap, pick two”. And then somewhere in the 80’s and 90’s, perhaps associated with the dot.com era, marginal costs moved close to zero in some industries. Because of this, we began to expect all three. In fact the […]

What Does “Implement Dictatorially” Mean?

April 16, 2017 at 4:30 am

A few weeks ago, I posted the following as the leadership quote for the month of March: “Decide democratically, implement dictatorially.” —Peter Schutz, CEO of Porsche 1981-1986 One of my readers replied with the following comment: “Schutz got the first part of that quote right. I however believe you implement collaboratively.” […]