Who are the UNSUNG heroes working for you?

July 16, 2017 at 3:30 am

We worship winners—especially those who demonstrate leadership, confront a crisis and prevail. There’s nothing wrong with that, as long as the hero did not create the crisis in the first place. But what about those who keep crises from erupting at all? Who are the UNSUNG heroes working for you (and […]

How Do You Know When to Go With the Flow?

June 18, 2017 at 3:30 am

Option 1 _ Sometimes, the best thing to do is to go with the flow and let things play out. Option 2 _ Sometimes, the best thing to do is to choose a desired outcome and lead others toward that outcome. How do you decide? In my experience, business owners have […]

Not Asking Has a Price Tag

June 11, 2017 at 3:30 am

We Vistage chairs often talk about the importance of staying curious, of asking questions. Often as leaders we tell ourselves that the only “cost” of being directive vs. asking questions are soft costs. For example, we make assumptions that are wrong and have to start over when we learn we are […]

What If That’s Not How I See it?

May 21, 2017 at 3:30 am

How often are we in situations where what we want and what others want are not aligned? We make assumptions daily, mostly about other people. These assumptions enable us to take shortcuts and at the same time, they cause disagreement that perhaps wasn’t there to begin with. We assume a person […]

As We Search For What Matters, Must We Choose?

May 14, 2017 at 3:30 am

The Choice The intellect of man is forced to choose Perfection of the life, or of the work, And if it take the second must refuse A heavenly mansion, raging in the dark. When all that story’s finished, what’s the news? In luck or out the toil has left its […]

Care, Attention, Competency

May 7, 2017 at 3:30 am

Care, Attention and Competency (CAC), these are the watchwords of the client service model for one of my Vistage member’s business. This business is in the construction industry and as he explains, bottom line of what they deliver is service, not construction. A couple of weeks ago I blogged about […]

Better, Faster, Cheaper

April 23, 2017 at 3:30 am

For many years, the adage was “do you want it right, on-time or cheap, pick two”. And then somewhere in the 80’s and 90’s, perhaps associated with the dot.com era, marginal costs moved close to zero in some industries. Because of this, we began to expect all three. In fact the […]

And What About Our Own Resistance?

April 9, 2017 at 4:30 am

Whether leader or follower, we are all in the position of having change thrust upon us. Vistage Speaker, Mike Scott, responded to my March 19th blog (Is Resistance The Problem?), with the questions I asked, turned inward. Thank you Mike for this wonderful reminder of the responsibility we each have to […]

Is Resistance The Problem?

March 19, 2017 at 4:45 am

Leading change in an organization is full of challenges. Most of these challenges are associated with creating a vision, inspiring action, achieving buy-in, and sustaining the change. And sometimes, we don’t take the simple steps to achieve buy-in. Put simply, everyone hears through their own filter. Therefore the actions we see […]

Continuous Improvement

March 12, 2017 at 4:45 am

Last week I talked about ratings and how we seem to have lost the purpose. So if ratings have taken on a life of their own, what do we do instead to foster continuous improvement? In the manufacturing world there is the concept of Kaizen, brought to the U.S. by Edward […]