Let Things Unfold At Their Own Pace

March 17, 2019 at 3:30 am

As leaders, most of us are action oriented. Something crosses our desk; we deal with it. An issue comes up with a customer, a vendor, an employee; we take action. And, sometimes, if we let things unfold at their own pace, we achieve a better result. What?? Isn’t that avoidance or procrastination […]

It’s All About Style

March 10, 2019 at 3:30 am

There are lots of tools available for assessing personality style, and each has its nuance. Stripping away the nuance, with few exceptions, the assessments produce a matrix of 4 primary personality styles. These styles result from an understanding of extroversion vs. introversion, the relationship of each to detail orientation; and then adding to […]

Does It Really Matter?

March 3, 2019 at 3:30 am

I had a conversation with a friend the other day that left us both laughing.  The two of us have an affiliation with the same organization, and about a year ago, during another conversation, we were sharing our outrage about something.  When we talked the other day, we both remembered our outrage, […]

Can You Forgive Yourself for Not Being Beethoven?

February 17, 2019 at 3:30 am

In interviews with Rolling Stone and CBS last year, Billy Joel shares why he stopped writing songs. “I just wasn’t as good as I wanted to be. It was driving me crazy. And it was wrecking my personal life too, just not being able to be satisfied.” That frustration led to […]

Why Do We Make Mistakes?

December 16, 2018 at 3:30 am

To close out 2018, I’ve asked Dr. Andrea Simon, Vistage Speaker and corporate anthropologist, to write the following guest blog, “Why Do We Make Mistakes?” This blog seemed a fitting conclusion to my recent series on habits. We’ve all been told since childhood to learn from our mistakes. In this blog, […]

The Challenge of Perception Habits

December 2, 2018 at 3:30 am

Recently, I wrote two blogs about habits. The first, here, was about decision fatigue and how activity habits simplify our lives by reducing the number of decisions we have to make. The second, here, was about the dark side of habits, how our response habits can cause us to treat situations that […]

Another Form of Diversification, Expectation Diversity

November 18, 2018 at 3:30 am

Last week I wrote about ego diversification. And it reminded me of another sort of diversification, that of diversity of expectations. Whether in a personal situation, or a business situation, expecting one person to fulfill all our needs is usually a recipe for disappointment. Most of us long ago realized […]

Ego Diversification

November 11, 2018 at 3:30 am

What does it mean to diversify your ego? Does that even make sense? In the investment world, diversification is de rigueur. Anyone who works with an investment advisor has heard them talk about the benefits of holding a diversified portfolio. The reasons are pretty straightforward, asset classes typically move differently and […]

The Second Arrow

October 14, 2018 at 3:30 am

Last week my Vistage CEO group had the pleasure of hosting Dr. Srikumar Rao who presented his Creativity and Personal Mastery Workshop. Dr. Rao has been one of the top-rated and popular professors at many top Business Schools – including Columbia, Kellogg, Berkeley, London Business School and Imperial College. The message in Dr. Rao’s presentation: […]

In Your Effort To Please, Are You Giving Away The Store?

December 11, 2016 at 4:30 am

Much has been written about The Ritz Carlton Way. The takeaway I always hear is “empower your front line employees to deliver WOW experiences”. Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer […]