And What About Our Own Resistance?

April 9, 2017 at 4:30 am

Whether leader or follower, we are all in the position of having change thrust upon us. Vistage Speaker, Mike Scott, responded to my March 19th blog (Is Resistance The Problem?), with the questions I asked, turned inward. Thank you Mike for this wonderful reminder of the responsibility we each have to […]

Is Resistance The Problem?

March 19, 2017 at 4:45 am

Leading change in an organization is full of challenges. Most of these challenges are associated with creating a vision, inspiring action, achieving buy-in, and sustaining the change. And sometimes, we don’t take the simple steps to achieve buy-in. Put simply, everyone hears through their own filter. Therefore the actions we see […]

Continuous Improvement

March 12, 2017 at 4:45 am

Last week I talked about ratings and how we seem to have lost the purpose. So if ratings have taken on a life of their own, what do we do instead to foster continuous improvement? In the manufacturing world there is the concept of Kaizen, brought to the U.S. by Edward […]

Vertical Silos vs. Multitasking

February 19, 2017 at 4:45 am

Lots has been written about the downside of multitasking. And research shows that when it comes to tasks, at least amongst pre-millennial generations, it doesn’t work. Working on more than one thing at a time, e.g. talking on the phone and filling out a form or writing a paper, doesn’t […]

How Do You Manage The Flow?

February 12, 2017 at 4:45 am

Sometimes the demands of one part of our life, work or family, consume us. Sometimes because of a crisis, sometimes because of a spike in workload or children’s sports or…, sometimes just because we become consumed. These days, mobile devices link us 24/7 to the office, our bosses, our employees and coworkers. […]

But, Do They Really Like You?

February 5, 2017 at 4:45 am

Many years ago, Sally Field famously accepted her Oscar saying, “You like me,” she declared. “You really like me.” With the strong emphasis on the word really.  Turns out what she actually said was, “I can’t deny the fact that you like me, right now, you like me.” We probably misremember […]

Perspective…

January 8, 2017 at 4:45 am

A couple of weeks ago, I had an experience that reminded me how true it is that we see the world through our own perspective. So much so that our experience, in the exact same situation as someone else, can be entirely different. And it’s not until we pause and […]

Thoughts For The Coming Year

December 18, 2016 at 4:45 am

As I was pondering what to write as we close 2016, I visited my post from the close of 2015 and discovered, sadly, that the December 2015 blog could have been written today. With that in mind, I am reposting the same guest blog from my friend and fellow Vistage Chair, Larry Cassidy. […]

In Your Effort To Please, Are You Giving Away The Store?

December 11, 2016 at 4:30 am

Much has been written about The Ritz Carlton Way. The takeaway I always hear is “empower your front line employees to deliver WOW experiences”. Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer […]

Are You Green & Growing?

December 4, 2016 at 7:00 am

The further along we get in our careers, the more we know and the more we are challenged to stay curious. Every now and then I meet a leader that knows it all. They have “the way” they do things that worked for them in the past and as leaders, they […]