How Do You Manage The Flow?

February 12, 2017 at 4:45 am

Sometimes the demands of one part of our life, work or family, consume us. Sometimes because of a crisis, sometimes because of a spike in workload or children’s sports or…, sometimes just because we become consumed. These days, mobile devices link us 24/7 to the office, our bosses, our employees and coworkers. […]

But, Do They Really Like You?

February 5, 2017 at 4:45 am

Many years ago, Sally Field famously accepted her Oscar saying, “You like me,” she declared. “You really like me.” With the strong emphasis on the word really.  Turns out what she actually said was, “I can’t deny the fact that you like me, right now, you like me.” We probably misremember […]

Perspective…

January 8, 2017 at 4:45 am

A couple of weeks ago, I had an experience that reminded me how true it is that we see the world through our own perspective. So much so that our experience, in the exact same situation as someone else, can be entirely different. And it’s not until we pause and […]

Thoughts For The Coming Year

December 18, 2016 at 4:45 am

As I was pondering what to write as we close 2016, I visited my post from the close of 2015 and discovered, sadly, that the December 2015 blog could have been written today. With that in mind, I am reposting the same guest blog from my friend and fellow Vistage Chair, Larry Cassidy. […]

In Your Effort To Please, Are You Giving Away The Store?

December 11, 2016 at 4:30 am

Much has been written about The Ritz Carlton Way. The takeaway I always hear is “empower your front line employees to deliver WOW experiences”. Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer […]

Are You Green & Growing?

December 4, 2016 at 7:00 am

The further along we get in our careers, the more we know and the more we are challenged to stay curious. Every now and then I meet a leader that knows it all. They have “the way” they do things that worked for them in the past and as leaders, they […]

Remember That First Date?

November 20, 2016 at 5:00 am

In my practice as a Vistage chair, I often find myself noticing the similarities between business and dating. After all, dating is a “deal” of a sort, and there are “rules” and best practices we follow in an effort to get what we want, i.e. more dates, and in that […]

Wait I Am An Entrepreneur, Not A CEO!

November 15, 2016 at 9:30 am

In my practice as a Vistage chair, I often hear entrepreneurs say, “I don’t want to lose the culture as I grow this company” or “We are like a family; I want to keep this feeling as we grow”. And yet as the company grows, the culture inevitably changes and […]

The Unintended Consequences Of Mentorship

November 10, 2016 at 11:00 am

During my career I have been fortunate to be a mentor to several talented individuals, and to have had wonderful mentors myself. For me, there are few rewards in leadership that are as good as those that come from mentoring someone and watching them grow into successful leaders themselves. Similarly, […]

What Is Our Leadership Role In Service Recovery?

September 11, 2016 at 5:00 am

I recently had a small remodeling job in my home that, despite excellent intentions on the part of the provider, did not go well. This project failure got me thinking about service recovery and what exactly that means. I have also come to realize that the definition may be different, […]