Remember That First Date?

November 20, 2016 at 5:00 am

In my practice as a Vistage chair, I often find myself noticing the similarities between business and dating. After all, dating is a “deal” of a sort, and there are “rules” and best practices we follow in an effort to get what we want, i.e. more dates, and in that […]

Wait I Am An Entrepreneur, Not A CEO!

November 15, 2016 at 9:30 am

In my practice as a Vistage chair, I often hear entrepreneurs say, “I don’t want to lose the culture as I grow this company” or “We are like a family; I want to keep this feeling as we grow”. And yet as the company grows, the culture inevitably changes and […]

The Unintended Consequences Of Mentorship

November 10, 2016 at 11:00 am

During my career I have been fortunate to be a mentor to several talented individuals, and to have had wonderful mentors myself. For me, there are few rewards in leadership that are as good as those that come from mentoring someone and watching them grow into successful leaders themselves. Similarly, […]

What Is Our Leadership Role In Service Recovery?

September 11, 2016 at 5:00 am

I recently had a small remodeling job in my home that, despite excellent intentions on the part of the provider, did not go well. This project failure got me thinking about service recovery and what exactly that means. I have also come to realize that the definition may be different, […]

Of Course I Embrace Diversity

September 4, 2016 at 5:00 am

How often do we hear people say that they embrace diversity, and then behave another way? As Ralph Waldo Emerson was fond of saying, “What you do speaks so loudly, I can’t hear what you say”. My sense is this happens because most of the time embracing diversity is easy. It’s not when […]

Whose Responsibility Is It?

August 21, 2016 at 5:00 am

I am one of those people with what I call an ‘overdeveloped sense of responsibility’. And, I am working on this. What I have learned over the years is when “we” are responsible, rather than “I” am responsible, we all get to a better outcome. As part of my work […]

How To Recharge Yourself And Your Strategic Plan

August 14, 2016 at 5:00 am

What if we simply accept August as the time to recharge our batteries, then get a jump-start on strategic planning for next year?  This week’s blog post appears on Executive Street Blog. Please click this link to view it. To the Greeks and Romans, the “dog days” occurred in late July, […]

Did I Delegate Or Did I Abdicate?

August 7, 2016 at 5:00 am

Most of us who have been in leadership roles for awhile understand the importance of delegating. It’s simply a matter of leverage; the more we delegate, the more gets done. And… sometimes we get confused. We think we are delegating, when in fact, we are abdicating. What’s the difference? Delegate: entrust […]

Healthy CEO, Healthy Business

July 24, 2016 at 5:00 am

I recently heard a CEO say, “when I am healthy, my business is healthy”.  I have been thinking about this CEO’s statement in the context of CEOs I have known or observed over the years. My reflective observation is, he is right; there is a strong correlation between the health […]

Perception ≠ Reality

July 10, 2016 at 5:00 am

This week’s blog post appears on Executive Street Blog. Please click this link to view it. We often hear the phrase perception is reality. In the physical world, we are told that we cannot perceive reality directly; perception is all we have. “If a tree falls in the woods…..” As leaders, we […]