Elisa Spain – Page 26 – Elisa K. Spain

Leadership Quote: A Leader That Won’t Listen To Others…

May 1, 2016April 26, 2016 by Elisa Spain1 Comment

“A leader that won’t listen to others will eventually be surrounded by people that have nothing to say.”

-Andy Stanley

When you ask most leaders if they listen, they will say yes. And yet, when you ask most employees if their boss listens, few say yes. Why is this?

Here’s my theory.

Most employees believe that to speak up is to risk being viewed as a troublemaker, disagreeable, not a team player, etc. etc. And most leaders believe they “have an open door policy”. They further believe that if folks have something to say, they will stop in and say it. And often they do. That is, the folks that have the courage to speak up. Sometimes though, it’s the quiet ones that wait to be asked that have the most to say.

And, on the flip side, how we respond when folks do speak up, matters too. Instead of making a case for why we want it done the way we said, what if instead we simply said, tell me more, what are you thinking or simply, thank you for the feedback.

Not always easy to pause and ask. And, if we don’t, we risk being surrounded by people that have nothing to say.

Things I Learned From My Mother

April 24, 2016 by Elisa Spain6 Comments

Last week, after 95 years of life, my wise, beautiful mother died. Her last years were difficult ones and at the beginning of those difficult times, 15 years ago, my dear friend for whom my mother was a mentor, encouraged me to write this. Reading this at this time is a wonderful reminder of the legacy she left. Sharing it in the hope that you will find a kernel of wisdom for your own life.

Be responsible and reliable

Be organized and efficient

Get things done, do it now

Things are just that, and can be replaced

Take care of yourself

Always try to look your best

Keep yourself and your home clean and neat

Having class and having money are not the same

Save the pennies, so you can spend the dollars

Enjoy beautiful things

Presentation is important

Appreciate and choose quality

Good manners; you never know when you might meet the Queen

Good food is an important part of life

Respect another’s privacy

Determination and independence

Don’t be afraid to take risks, when your number’s up, its up

Confidence and courage to try new things

Be there for your life partner, s/he is #1 in your life

It is better to have a few good friends, than many acquaintances

Be a good friend

Take A Break And Grow Your Company

April 17, 2016April 11, 2016 by Elisa SpainNo Comments

Sometimes when life feels overwhelming, our instinctive reaction is to work more. This is especially true when our personal lives are demanding more of our attention; we feel we have to make up for that time, so as not to fall behind.

And, yet, I wonder if the counterintuitive response is to instead, take a break. Perhaps take more than one break. Go for a walk, go to the gym, meditate, do a few yoga poses, or simply sit quietly and take a few breaths.

And with that clearer mind the break provides, pause and think about what falls within Steven Covey’s four quadrants of time management. Most importantly, ask ourselves, is everything that feels urgent, truly important? Or is it urgent because we have lost our perspective, and are working “off the top”? In short, what is on our plate that can best be ignored, at least for now.

I remember years ago traveling with one of my colleagues. I had my files all spread out and was busy working on the plane. My colleague was sitting a few rows back, eating an apple. At the time, I thought, “well how unproductive she is; this is a great time to catch up”.

I have thought of that scene on the airplane many times in my life. It didn’t take me long to realize she chose the smarter option. The reality – business travel is exhausting; why not arrive refreshed and ready to take on the challenges of the day?

And, even if you aren’t actually traveling to the next truly important event (be it urgent or even better the important, non-urgent), why not approach it with a fresh and healthy mind and body?

The result may very well be the insight and action needed to grow your company.

Vistage CEO Confidence Index: CEO Optimism Declines in Q1 2016 – At Lowest Level In 3 Years

April 10, 2016April 7, 2016 by Elisa SpainNo Comments

CEOs expressed greater concerns about the outlook for the domestic economy but remained upbeat about their own firm’s prospects in the Q1 2016 Vistage CEO Confidence Index survey. The Vistage CEO Confidence Index was 92.3 in the 1st quarter 2016 survey, down from 95.5 in the 4th quarter, and significantly below last year’s 105.8. Despite continuing economic and political uncertainty, more CEOs reported that finding, hiring, and retaining staff is the most significant business challenge they now face. With a tighter labor market, higher wages and benefits to secure key personnel may be needed. Given the still weak global economy as well as the sharply different economic policies favored by the presidential candidates, smaller firms have remained the engine of economic growth.

Below are some key highlights from the Q1 2016 Vistage CEO Confidence Index (all members surveyed):

54% of CEOs plan to expand their workforce in the year ahead.

32% of CEOs said the single most important issue they faced was finding, training, and retaining employees.

41% of CEOs plan to increase spending in new plant and equipment, the lowest level in three years.

70% of CEOs expect increased revenues in the year ahead, and 55% of CEOs expect increased profits.

41% of CEOs said they do not feel that they are prepared for a cyber-attack.

For more details Vistage Confidence Index.

Achieve No Goal Before It Is Time

April 3, 2016April 1, 2016 by Elisa SpainNo Comments

Once well-known brand, Paul Masson wine, is best remembered for its 1970s marketing association with Orson Wells, who promised for Masson: “We will sell no wine before its time.” In this ad, Wells is discovered by the camera listening to Beethoven’s Fifth Symphony, “It took Beethoven four years to write that symphony” Wells says, “Some things can’t be rushed. Good music… and good wine”.

According to one of the members of my Vistage CEO group, the same applies to goals. He says, “it’s the goal that matters, not the timeline. If you don’t achieve your goal in the time frame you set, and it’s something important to you, then change the timeline, not the goal”.

Not unlike my blog, Let It Rest a couple of weeks ago, the message here is, let things unfold at their own pace. It’s hard sometimes to know when to activate, and when to simply pause and wait. Sometimes we want something so badly that we work and work to achieve our goal. What I have learned from observing successful leaders is they recognize what is in their control and what is not. And, they proceed accordingly; sometimes simply waiting for the right time to reengage, and reactivate.

Steve Jobs is famous for delaying the production of, and ultimately the release of products, until he was satisfied that the design met his goal. While he is perceived as an innovator, Apple was never the first mover. The first IPhone-like device was called the Treo. It did a lot of what the first IPhone did, but not well. Steve and his team took their time developing a better product. Steve is reputed to have sent his product development team back to the drawing board, time after time, to get the design exactly as he wanted it, i.e. just one button.

So, when setting your goals for your next product launch, next division, next business opportunity, remember Beethoven and Jobs. And, achieve no goal before it is time, better an IPhone than a Treo.

Leadership Quote: Whatever Anybody Says Or Does…

March 27, 2016March 24, 2016 by Elisa SpainNo Comments

This month’s leadership quote:

“Whatever anybody says or does, assume positive intent. You will be amazed at how your whole approach to a person or problem becomes very different. When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.”

-Indra Nooyi, Chairman/CEO Pepsi

Let It Rest

March 20, 2016March 18, 2016 by Elisa SpainNo Comments

As leaders, most of us are action oriented. Something crosses our desk, we deal with it. An issue comes up with a customer, a vendor, an employee, we take action. And, sometimes it’s best to simply let it rest.

What?? Isn’t that avoidance or procrastination or fear of confrontation or, or, or?

Sometimes action is needed, and sometimes nothing is needed.
Sometimes, that annoying email doesn’t require a response.
Sometimes, when a negotiation stalls the best tactic is to leave it be, or
If the other side has already done that, let it rest.
Sometimes, doing nothing is simply the best strategy.

Two quick stories from two CEO’s I know:

First, a long term negotiation on a contract has gone on for several years. As an outsider looking in, one might wonder, why not bring this to closure. And, then we learn, it’s been 20 years of negotiation, minimal dollars spent, many thousands at stake. Even if it eventually settles, the present value of the money saved alone justifies the long process.

Another CEO negotiating with a former operating partner, still an owner. Sure would be nice to close that loose end, icky to have a former partner still a voting member. And then we learn, the former partner is in bankruptcy; looks like the CEO is going to pick up those shares at a significantly lower cost.

As Kenny Rogers says so well in the Gambler… “You got to know when to hold ’em, know when to fold ’em, know when to walk away.”

For me it’s a reminder to pause, before I pick up the phone or write that email on the matter I feel an urgency to resolve.

When Giving Feedback, Be Aware Of Your Executive Presence

March 13, 2016March 12, 2016 by Elisa SpainNo Comments

Vistage speaker, Michael Allosso, visited both of my groups this week. His workshop, “You On Your Best Day“, is a wonderful experiential reminder of both what it means to have executive presence and when we have it, what it takes to use this presence effectively.

Executive presence, as defined by the Center for Talent Innovation, is a combination of the visuals; appearance, posture and dress; communication skills: words, body language, vocal tone; and gravitas or commands respect.

Once you have acquired this presence, Michael reminds us that without a dose of humility, confidence or presence alone often can create a perception of arrogance and can be intimidating. The result can be that feedback can be heard as criticism creating resistance rather than encouraging development and improvement.

So, what to do….

Back to Socrates from last week’s post: Socrates Was So Wise – begin with a question. Perhaps the first question may be, “Is this a good time to discuss X”?; “Are you open to feedback on another way to think about this?”

Check in with your history with this person. Have you given enough of what Michael calls TSP in the past to earn the right to give constructive feedback? (TSP – truthful, specific, positive feedback, with emphasis on the specific, so the person knows that you respect them and their work)

Check in with how your feedback is landing. Watch the other person’s body language. Is your feedback landing as intended? If not, perhaps it is time for another question, such as “I am noticing… what is going on for you in this conversation; what are you hearing?”

In short, while it is the listener’s responsibility to hear feedback and take it in Accepting Feedback, it is the speaker’s responsibility, especially when the speaker is in a power role, also to listen, notice and provide feedback in a manner in which it can be heard.

Socrates Was So Wise

March 6, 2016March 4, 2016 by Elisa Spain1 Comment

I have become convinced the Socratic Method is the secret to business success. In short, the answer is in the question. By asking better questions, we enable others to come to their own resolutions. Most of us in business are problem solvers, and often the answer to someone else’s problem or challenge seems obvious to us. Therefore, we rush in with advice, without stopping and asking questions. What I have learned, and continue to remind myself of daily, is that by asking more poignant questions, the resulting answer may not only be better, it may also be different than what we perceived as obvious before we asked. And most important, eureka only comes when a person discovers their own answer.

Following is a quote from one of my CEO members that, to me, captures the essence:

“I had a very interesting life lesson yesterday. Another member was leading and that was probably a little difficult for me to have someone else in charge. Once I accepted my role and decided to listen instead of work hard to offer my opinion, my perception of how I could add value changed drastically. I remember that Elisa said, ‘work to ask questions and not just offer suggestions’. I struggle with that as I always want to solve other people’s problems for them. It’s like counseling. The counselor never seems to tell you your problem; they just keep asking questions until you have the realization and state it yourself. That always bugged me. I now realize that until someone deeply understands their own problem, they will not take action nor will they truly support any action that they do take based on another’s understanding. I think I got more value out of the meeting than any other person in the room. That value was directly linked to not talking”.

Leadership Quote: Courage Is Not Limited To The Battlefield

February 28, 2016February 22, 2016 by Elisa SpainNo Comments

This month’s leadership quote:

“Courage is not limited to the battlefield. The real tests of courage are much quieter. They are the inner tests, like enduring pain when the room is empty or standing alone when you’re misunderstood.”

-Charles Swindoll

For me, the leadership lesson here is courage of our convictions. The courage to stand alone as a leader. Those times when you know you are headed in the right direction, but you are feeling resistance along the way. Yet, you continue to lead your team to the goal.

It’s hard. Sometimes the feedback we are hearing is valid and we should change direction. And other times, the feedback is based on fear and we must muster the courage to keep marching.

Both wisdom and courage are required to know the difference.