Tom Searcy is a Vistage speaker who also writes for CBS MoneyWatch. His recent blog titled “7 Tips on How to Apologize in the Business World” resonated for me, so I thought I would share them. Here are the tips:
1- Separate the apology and the explanation
2-Ask for the discussion, but don’t insist upon it
3- One-up the connection – face to face is best – try Skype or GoToMeeting and then phone
4-Don’t assume you know what will make it right, but be prepared with options
5-Own more than your portion
6-Focus on what happens next
7-Move on
Seems to me we can all benefit from applying these in our personal as well as professional lives. To read Tom’s full blog, click here.
The initial results of my Pivot are excellent. I feel I have much greater clarity regarding the next 3-5 years.. 