The Leadership Value Of An Apology

Tom Searcy is a Vistage speaker who also writes for CBS MoneyWatch.  His recent blog titled “7 Tips on How to Apologize in the Business World” resonated for me, so I thought I would share them. Here are the tips:

1- Separate the apology and the explanation

2-Ask for the discussion, but don’t insist upon it

3- One-up the connection – face to face is best – try Skype or GoToMeeting and then phone

4-Don’t assume you know what will make it right, but be prepared with options

5-Own more than your portion

6-Focus on what happens next

7-Move on

Seems to me we can all benefit from applying these in our personal as well as professional lives.  To read Tom’s  full blog, click here.

Elisa K. Spain