How Do You Define Professional?

by Elisa Spain Comment Closed

I am a member of a peer group of other coaches. Each month, one of our members poses a thought question to the group. Recently, he asked, “How do you define professional?”.

As intended, both the question and the answers caused me to pause. The answers included:

  • Respectful and honest
  • Speaking candidly while being kind
  • Keeping my self-awareness higher than my self-confidence
  • It depends on the circumstances; what may be professional in one case may be considered unprofessional in another
  • Showing up and doing your best even when you are tired, stressed, or otherwise dealing with challenges in your life

This last response triggered a memory for me.

Years ago, a woman I knew told me she learned her father had suddenly died just as she was about to go on stage to give a speech. She proudly told me that she put on a smile, went on stage, delivered her speech, and afterward sat down and cried.

I felt unsettled about her choice, and her comments stayed with me.

  • Was this “professional” or something else?
  • When does our desire to “be professional” overtake our responsibility for self-care?
  • How do we recognize the difference and apply the “it depends on the circumstances answer?”

Does Style Matter?

by Elisa Spain Comment Closed

Many tools are available for assessing personality style, each having its nuance. With few exceptions, these assessments produce a matrix of 4 primary personalities.

These personality styles result from an understanding of extroversion vs. introversion and the relationship of each type to detail orientation. Add to this a person’s propensity to focus on an outcome or seek harmony.

In my experience, no matter what your leadership role is, knowing and understanding your own style and that of each person you work with is the key to achieving the results you want.

I recently had a conversation with a friend that drove this home for me again. My friend is an advisor to the CEO of a large company. This company is in the midst of a reorganization, and my friend is struggling with one of the new organization’s leaders. As we talked through the situation, it became clear to both of us that the root cause of her challenge was style. She is outcome-focused; he is harmony-focused; she is an introvert (goes within to process); he is an extrovert (processes out loud). 

The result: he is talking too much from her perspective; she is trying to move the project forward; he has unresolved fears and is resisting.

Once she realized their style differences were causing her challenge, she had the answer; I could see it on her face. We then moved into a more extended discussion about the characteristics of each primary style and then a plan of action.

Bottom line. When I struggle to communicate, and I pause long enough to get some perspective, I’ve come to realize the answer always is: I need to modify my style to adapt to the other person’s style. Easier said than done, I know, and like everything else, it’s a journey.

Are You Making a Pearl?

by Elisa Spain Comment Closed

I was sitting with a client this week who was feeling unsettled and a bit stuck. Further, she had been feeling this way for some time and was frustrated that she hadn’t figured out what to do about it. 

As I listened to her, knowing that she is an action-oriented person, my intuition was that she wasn’t stuck; rather, she is going through a process of development and change and figuring out her tomorrow story. 

And, then I thought, hmm, that’s what an oyster does when it makes a pearl. 

According to the American Museum of Natural History, a pearl forms within the shell of an oyster when an irritant becomes trapped in the mollusk.

As we discussed this more, she realized that when she felt this way in the past, it led to a pivot. Ah ha. 

We seldom change without a catalyst. And sometimes, that catalyst makes us uncomfortable and becomes an irritant we wish would go away. Yet, when it doesn’t, we might very well be forming a pearl. 

Should I Stay or Should I Go?

by Elisa Spain Comment Closed

Should I stay or should I go? This is often the question facing clients participating in my You Pivot™ Program. 

The answer, of course, is it depends. 

A friend of mine called me recently with this exact question. He is a senior executive in his late sixties, planning to work until 70. This week the company offered him and several colleagues an exit package. On the surface, at least, the exit appears optional. Should I stay or should I go, he wonders.

A long-time client of mine, who founded a company 20+ years ago, sold to private equity, and she stayed on. The PE firm is hands-off, but it’s not the same. She created something unique and had fun when it was small. She isn’t having fun now but wonders what she would do instead.

A new client has been a professional manager for many years. Recently he was promoted to a senior manager role which he thought would be exciting and different, yet it feels so much the same. What to do?

These are all today stories. In my experience, the answer to the “should I stay or should I go” question begins with identifying what matters most, and then, once you are clear about what matters, writing your tomorrow story. The writing of the tomorrow story is most helpful in deciding and navigating any transition that results. 

Sometimes the decision is to stay, and the transition is to come to a place of acceptance; sometimes, the decision is to go, and the transition is to navigate to the next destination. 

Do You Have a To-Don’t List?

by Elisa Spain Comment Closed

An executive acquaintance of mine was just promoted to a C-Suite role, a significant promotion. While she is excited, she has not yet found a replacement for her previous position. In the meantime, she is doing both jobs. When I asked her how it was going, she responded, “just trying to get it all done, without dropping any balls.”

This conversation reminded me of one I had with one of my clients who was lamenting the challenges one of his executives has with burnout. In this case, the CEO said, “I wish this executive would learn to drop some balls, his effort to get everything done is what is causing his burnout”!

For those of us who want to dot every I and cross every T (I admit I am one of them), the ‘to-do list’ can seem endless. This wise CEO’s response “go ahead, drop some balls”; just choose the ones you will drop.

What if instead of starting each day with a to-do list, we also created, in the words of Tom Peters, a “to-don’t list”? Here are some examples to get you started:

  • What if you reviewed your email once or twice daily and let everyone know that is your plan?
  • What if you paused and asked yourself, does this email, call, text, or inquiry require a response?
  • What if you paused before saying “yes”?

 For more on this topic, check out Dan Pink’s Pinkcast 1.16. 

Oops, I Was Thinking Out Loud – Part II

by Elisa Spain Comment Closed

A while back, I wrote the following story one of my clients shared about his experience with the unintended consequences of thinking out loud. 

“I was sitting in my office with my VP of Operations. I was thinking aloud, wondering what we needed to do next to get to our growth goals. I was going on and on about my frustrations and concerns. The next day, he returned to my office and asked if I was planning to sell the company. He apparently had gone home and thought about what I had said all night.”

Recently, one of my clients shared a different thinking-out-loud story about the ripple effects.

My client was walking the floor of her office, and to engage with the team, she sat down with a couple of team members and shared her observations about their current process of servicing customers. Her intent was to learn their perspective and see if anyone had ideas to streamline the process. Instead, she heard from the direct manager of these team members the next day that they needed to change the process because of their conversation with “the boss” the previous day! 

You may be thinking (silently?), so are you saying I want to be aware of what I am saying all the time? Yikes!!

My sense is the answer is yes. When we think out loud, sometimes we create expectations, alarm, or even actions we did not intend. 

In my own experience, when I have the presence to say, ” I would like to hear your perspective, may I think out loud for a moment?” that frames the conversation. And then, I remind myself to craft the wrap-up so that my listener doesn’t take action based on our think-out-loud conversation unless I want them to. And sometimes, this pausing reminds me that in this circumstance, it is best to ‘zip it.’ 

Play, Playful, or Have Fun?

by Elisa Spain Comment Closed

Last week I was talking with a woman friend who said, “My husband keeps telling me I need to spend more time playing.”

Her comment resonated with me, as my husband and some of my male friends have said the same to me.

We agreed that while neither of us considers ourselves “playful,” we both like to have fun. While our definition of fun doesn’t include going to the playground or even adult playgrounds like golf courses, we agreed that our time together in conversation is something we both describe as fun. 

We decided to look up the definition of the two words and found the Oxford dictionary defines them similarly.

Play – activity engaged in for enjoyment and recreation

Fun – enjoyment, amusement, or lighthearted pleasure

So if they mean the same, here’s our wondering:

  • Do men and women define the words play and fun differently to themselves?
  • Or is play an extrovert term rather than a gendered term? 
  • Is one person’s play, or fun, another’s work? e.g., an introverted detail-oriented person might find it fun to analyze spreadsheets, while an extrovert would describe this as work.

These Are The Best of Times…

by Elisa Spain Comment Closed

Charles Dickens said, “these are the best of times; these are the worst of times.”  

How can it be both?

One way to interpret this is to say that it depends on who you are and what your life experiences are.  For some, the past held the best of times, and the present holds the worst. 

And for the pragmatists amongst us, admittedly, I am one, the present is where we live. Therefore, by definition, regardless of who we are, the present is both the best and the worst of times. 

At this point, if you haven’t already quit reading, you are probably asking yourself, “what is she even talking about?”

Earlier this week, I was in conversation with a friend and fellow coach about the attraction many people have toward attending their high school reunions. These reunions allow the attendees to revisit the past, thus providing perspective on both the past and the present. Yet, some of us have never attended, or if we have, we didn’t find it to be the magical experience that it was for others.

As we discussed this more, I remembered my mother’s choice when my father died. He was the love of her life, yet she put away all her photos of him. If my sister hadn’t rescued the albums, they would be gone. 

One reaction to this story is, OMG, how could she? Another is perhaps it was too painful for her to look at him. And a third is she was someone who chose to live in the present; the past was, well, the past. 

  • What is the difference between these perspectives? 
  • Does the question of whether these are the best of times or the worst factor into the difference?
  • Is it a function of our life experience, or is it a function of our philosophical view of the world? 

Who Gets to Decide?

by Elisa Spain Comment Closed

Just about every leadership book and every leadership speaker talks about the importance of allowing people to fail. The concept is delegation does not occur unless and until I enable people to make their own decisions, take their own risks, and succeed or fail on their own.

Easy to say, hard to do, on so many levels. Some of the common questions are:

  • How much risk should I allow them to take?
  • What if I am certain they are making the wrong decision, a decision that will cost me money, put the company at risk, put the person at risk? How can I look away and allow the failure to occur?
  • How many failures are okay?

Lately, I have come to realize this question, who gets to decide, also applies to our personal lives. The following stories brought this realization home to me.

A friend’s teenage son is more focused on sports than on his homework, a familiar story. Mom says, “we have to make him do his homework.” Thus ensues a fight between mom and son. Dad says, “let him suffer the consequences if he chooses not to do his homework.” 

Who gets to decide? Who is “right”?

The 89-year-old father of a friend has cancer. His actions indicate he is confused about what he wants. He says he is willing to get treatment but misses his treatment appointments. He lives alone and refuses a live-in caregiver or even a visiting caregiver. Before the cancer diagnosis, he was cognitively in fine shape. Son says, “we have to make him go for his treatments.” Daughter says, “if he wants to be alone, doesn’t attend his appointments, doesn’t return the doctor’s phone calls, it’s his decision to make, not ours.”

Who gets to decide? Who is “right”?

Back to the three questions from the leadership story:

  • How much risk should I allow them to take?
  • What if I am certain they are making the wrong decision, a decision that will cost me money? How can I simply look away and allow the failure to occur?
  • How many failures are okay?

Which choice is the more courageous one? Who gets to decide?

What Is Empathy, Really?

by Elisa Spain Comment Closed

The dictionary defines empathy quite simply:

“It’s the ability to understand and share the feelings of another.”

For most of us, this simple sentence describes one of life’s most significant challenges. We come at everything from our point of view, and our style, combined with our backgrounds and experiences, drives how we see things.

A few years ago, I attended a retreat for leadership coaches. The retreat began with a speaker from a local theatre group. His talk was about empathy. He gave us a peek into the life of an actor and drew a parallel between acting and leadership. From his perspective, a successful actor can empathize with their character and really get inside and understand their story.

Actors follow these three guides to becoming their character:

  • What if I were in their situation? What wants and fears drive who they are?
  • “What if” allows us to empathize even when we cannot sympathize.
  • And then, to truly empathize, we must listen with charity.

With genuine empathy, our speaker said, while we may not sympathize with a murderer, we can empathize and then become the character. We begin to understand the character by asking ourselves, what wants, fears and experiences drove them to take another person’s life?

Then, he challenged us, isn’t this the same with leadership? Or, for that matter, with all our interactions with others? If we can step outside ourselves, if only for a moment, can we see the world as the person sitting across from us sees it?