One of the key things we learn as coaches is the Socratic Method. Stay in a questioning mode and let people come to their own answers.
Most humans want to make a difference and have an impact on others. Sometimes when we want to be in service, it is tempting to tell others what they need to do. And, yet, the impact of giving advice can often have the exact opposite result.
The thing is, we all hear through our own filter. And sometimes, what we intend and what is heard are often not the same.
I have learned, and continue to learn, the hidden benefit of questioning, i.e., our filter becomes visible.
Telling is passive; I can choose to take it in or not; I can react or not.
On the other hand, when I am asked a question, the engagement is active. I am a participant, and I have the opportunity to pause and consider rather than react and respond.
No surprise that Socrates had the influence he did as a man of few words.