Tom Searcy is a Vistage speaker who also writes for CBS MoneyWatch. His recent blog titled “7 Tips on How to Apologize in the Business World” resonated for me, so I thought I would share them. Here are the tips:
1- Separate the apology and the explanation
2-Ask for the discussion, but don’t insist upon it
3- One-up the connection – face to face is best – try Skype or GoToMeeting and then phone
4-Don’t assume you know what will make it right, but be prepared with options
5-Own more than your portion
6-Focus on what happens next
Seems to me we can all benefit from applying these in our personal as well as professional lives. To read Tom’s full blog, click here.