Sometimes Things Are Not As They Appear

Sometimes Things Are Not As They Appear

We make assumptions daily, mostly about other people. These assumptions enable us to take shortcuts and keep us moving forward. Or so we think. We assume a person attended or didn't attend an event because... We assume a person responded to us a certain way, because... We assume a person took an action or didn't take an action because... What if instead of assuming, we, as CEO's and leaders, paused and asked: What is the reason you made this choice or took this action? When your customer complains about "service", do you probe to understand what is really going on? When we see something, as the TSA reminds us, do we say something? When an employee behaves a certain way, do we ask what is going on? When I was a young driver, I learned this leadership lesson from a police officer who pulled me over for passing him on the right, when he and another officer were stopped - blocking both sides of the road. He asked me...
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