Time To Find Something New?

October 23, 2016 at 5:00 am

So many quotes, so many articles written about the value of sticking to something, the value of not giving up, the value of continuing to stay the course even in the face of adversity. But what about the flip side? What about the importance of recognizing when it is time […]

Goal Time Again

October 2, 2016 at 5:00 am

Each year when the leaves begin to fall, it’s a reminder that we are entering the final quarter of the year. For me, it’s time to take stock of what has happened thus far this year, evaluate how we did against our plan and begin thinking about next year. The questions […]

What Is Our Leadership Role In Service Recovery?

September 11, 2016 at 5:00 am

I recently had a small remodeling job in my home that, despite excellent intentions on the part of the provider, did not go well. This project failure got me thinking about service recovery and what exactly that means. I have also come to realize that the definition may be different, […]

Of Course I Embrace Diversity

September 4, 2016 at 5:00 am

How often do we hear people say that they embrace diversity, and then behave another way? As Ralph Waldo Emerson was fond of saying, “What you do speaks so loudly, I can’t hear what you say”. My sense is this happens because most of the time embracing diversity is easy. It’s not when […]

Whose Responsibility Is It?

August 21, 2016 at 5:00 am

I am one of those people with what I call an ‘overdeveloped sense of responsibility’. And, I am working on this. What I have learned over the years is when “we” are responsible, rather than “I” am responsible, we all get to a better outcome. As part of my work […]

Did I Delegate Or Did I Abdicate?

August 7, 2016 at 5:00 am

Most of us who have been in leadership roles for awhile understand the importance of delegating. It’s simply a matter of leverage; the more we delegate, the more gets done. And… sometimes we get confused. We think we are delegating, when in fact, we are abdicating. What’s the difference? Delegate: entrust […]

Declare Your Independence

July 3, 2016 at 5:00 am

I have been reading a book called Necessary Ending, by Henry Cloud. In it, he uses a metaphor of rose bushes and compares them to our businesses, our careers and our lives. He explains that a rose bush cannot support all the buds it creates. And the ones that are beautiful only […]

Is The Sky Blue?

June 19, 2016 at 5:00 am

In my work as a Vistage chair and leadership coach, I am constantly reminded that despite the fact that we are all the same species, with many characteristics in common, we truly do see the world differently. We expect this to be so, when we travel internationally or interact with […]

Are You Willing To Wait For Transformation?

June 12, 2016 at 5:00 am

Change is hard; it taxes the soul of both leaders and followers. And, for many of us leading change, I wonder if this frustration sometimes leads to giving up or giving in too soon? Two years ago I began a transformation process with one of the peer groups I lead. […]

Do Titles Matter?

May 22, 2016 at 5:00 am

If you ask most founders of privately held companies, their answer is, ‘titles don’t matter’. In their eyes, everyone simply needs to do what needs to be done to make the company and all of us successful. If you ask most professional managers, their answer is, ‘of course titles matter’. […]