Is Coaching For Me Or For My Company?

by Elisa SpainNo Comments

 

As a leadership coach, working with both CEOs and senior executives, I am sometimes faced with this question:

  • Is leadership coaching for the individual or
  • Are there specific results this individual is expected to produce for the company?

For CEOs, the answer to this question is usually easy, the development a CEO gains from coaching usually has a direct correlation with results in their business.

For a senior executive, the question is more complex, both for me and for their sponsoring manager.

As with most things, getting clear upfront about your intentions and expectations will yield better results. Here are some questions to consider if you are either the senior executive or their sponsoring manager:

  • Is coaching for your general professional development?
  • Or are there specific expectations that coaching is expected to address and that you will be accountable for?
  • What is the contract between you and your coach?
  • What is the contract between you and your sponsoring manager?
  • As the executive in coaching, how will I demonstrate or communicate progress to my manager?
  • As the sponsoring manager, how do I want to be kept informed of progress?

 

 

Leadership Quote: Success Is All About Growing Others…

by Elisa SpainNo Comments

 

December’s leadership quote:

“Before you are a leader, success is all about growing yourself.

When you become a leader, success is all about growing others.”

-Jack Welch

While personal growth and development is lifelong, it is only through developing others that we achieve measurable results in our businesses. As a Vistage chair and leadership coach, I have the opportunity to observe every form of leadership. Here is what I see… it is those leaders that truly invest time and money in developing others that cross the dividing line from operator to leader.

No coincidence that nearly 20% of Vistage members produce annual revenue >$50mm; while less than 1.5% of US companies overall produce more than $25M in annual revenue and less than .27% produce more than $100M.

Elisa K. Spain

Thanks-Giving

by Elisa SpainNo Comments

 

I love Thanksgiving. It’s my favorite holiday because it is celebrated by all Americans, regardless of their backgrounds. While the “thanks” part of Thanksgiving is so meaningful, the “giving” part is equally so.

We give thanks on Thanksgiving, go to the mall on Black Friday, and browse the web on Cyber Monday. Now, we have a day dedicated to giving back. On Giving Tuesday (this year on December 2), nonprofits, families, businesses and students around the world come together for one common purpose: to celebrate generosity and to give. In Illinois, Donors Forum, led by Eric Weinheimer (former member and friend of Vistage), is coordinating this initiative. They have one bold goal: #ILGIVEBIG, $12 million raised by Illinois nonprofits from 100,000 individual donors — in one day.

I also wanted to share…my matching gift opportunity.

Many of you know about my passion for The CARA Program, a true social innovator (the only social purpose organization nominated for the Chicago Innovation Award).
Right now, anyone who chooses to give to this mission, I will match that gift, dollar for dollar, up to $5,000 (total gift of $10,000).

 

To make a donation of any amount, click here.  (And, please add “Elisa Spain Matching Gift” in the comments section to ensure your gift is matched.)

Thank you in advance for joining me on Giving Tuesday with a donation to the Cara Program, or to the social purpose organization of your choice.

The Oft Unheralded Challenge Of Change

by Elisa SpainNo Comments

 

Leading change in an organization is full of challenges. Most of these challenges are associated with creating a vision, inspiring action, achieving buy-in, and sustaining the change. John Kotter, noted for his work on this topic, offers an 8 step process that offers an excellent roadmap.

I am noticing a 1/2 step challenge of change, that while banal, can derail a change initiative when ignored. This oft unheralded challenge is simply that everyone hears through their own filter, and therefore the actions we see are not the actions we expected. Obvious perhaps, and yet when leading change, we sometimes think that things are not happening the way we want because people are resisting.

  • Sometimes, they simply didn’t hear
  • or what they heard is different from what I thought I said
  • or they need to hear it more than once; 7 times I have been told is the magic number
  • or they need to do it more than once, or even twice, to “get it”
  • or we simply need to allow time for the change to settle in

So, next time, before calling out a “resister”, first pause and ask them what they heard.

 

 

Elisa K. Spain

Another View On Co-Accountability?

by Elisa SpainNo Comments

2014-11-07

Last week, one of the members of my CEO group sent this Facebook post to the group. And, much like the comments on the actual post, there was a mix of “isn’t this cool?” to the cynical, “what if the person has never done anything positive?”

The discussion caused me to pause. Vistage speaker, Michel Allosso, talks about giving a person TSP: Truthful, Specific, Positive feedback. Do it enough, he says, to earn the right to give constructive feedback. While Vistage Speaker, Balaji Krishnamurthy, teaches us co-accountability: The key to a successful organization is when members of our team have expectations of each other and hold each other accountable for meeting them.

What this Facebook post says to me is, perhaps the answer is to combine the two. I wonder if in the story I told last week, the reason Southwest Airlines has both a collegial and a co-accountable culture is because they combine both TSP and co-accountability…

  • Imagine what would happen in your organization if you had both?
  • What one action step might you take today to begin a journey down this path?

Elisa K. Spain

 

 

What Makes A Successful Business?

by Elisa Spain1 Comment

Opt 6 Sept 7

What makes a successful business? Is it vision; is it strategy, or ??

Geoff Smart and Randy Street, authors of the book Who, make a compelling case for the value of management talent as the #1 determinant of business success. In their interviews of 400 CEOs and business leaders, they found that 52% rated talent as #1, followed by 20% for execution, 17% for strategy and the good news, only 11% for external factors.

Additionally, in the research they did with the University of Chicago in 2007, they found that the CEOs who make money for investors are those that have both high EQ (Lambs) and work hard, are persistent, set high standards and hold people accountable (Cheetahs). And surprisingly to some and somewhat controversially, those that accentuate their Cheetah skills were successful 100% of the time.

So, does this mean that we, as leaders, should abandon vision and strategy altogether, hire great people, set high standards, hold them accountable and we are done?

Not so simple in my experience. What I observe is great people want to work for great companies. And, great companies not only have high standards and hold people accountable, i.e. operational excellence, they also can answer Simon Sinek’s, “Why?”.

So, yes, hire great people, and give them and your customers a reason to want to work for you and do business with you.

 

Elisa K. Spain

 

 

The Other Side Of Change

The Other Side Of Change

by Elisa Spain1 Comment

7 May 4 imagesF7X46U34

 

As leaders, we are frequently driving change. Lots has been written on how to do it effectively. Two weeks ago, I published a blog about the challenges and opportunities associated with changing, or bending an organization’s culture.

And, while change can be good for an organization, tinkering sometimes may not. We all know the leader who loves change for change sake, whether it’s a new award system, a new comp plan, a new training program, a new sales structure, the key word is new. Change, for change sake. Harmless, perhaps. And perhaps not.

My experience is those of us who say we like change, are thinking “we like driving change”. I have yet to meet a person who says “I love having change thrust upon me”.

With this in mind, next time you are thinking about making a change in your organization, pause and ask yourself, “what is driving this desire for change”?

Is something not working or is something going on with me, perhaps I am bored? And if it ain’t broke, perhaps the best thing to do is to pause, before setting out to fix it.

 

Elisa K. Spain

Did I Delegate Or Did I Abdicate?

Did I Delegate Or Did I Abdicate?

by Elisa Spain1 Comment

Opt 1 Mar 23

 

Here’s a simple test to know if you have delegated or abdicated.

At what point in the process will I know if my expectations were met?

Hmm… guess that means if my intention is to delegate, I must take the following 5 actions:

  1. Clearly outline my expectations
  2. Check-in to see if my expectations were understood
  3. Agree how both progress and outcome will be monitored and measured
  4. Agree when and how progress will be reported
  5. Agree when and how progress will evaluated and adjustments made

You might be asking yourself at this point, “seems a lot of process; do I have to do this every time I ask someone to do something for me?”

This decision of course, is yours to make.

Meanwhile I will share a personal story that happened years ago and reminded me of the value of following these five steps, and following the DIME Method, whenever I assign work to someone else. 

I emailed a document to my virtual assistant, asking simply, “please clean up this document and send it to FedEx to make into a poster.”  What I had in my head was a black and white, 24×36 printed document that I could roll up and take with me to a meeting and then throw away at the end of the day. The cost of this type of document is about $5.

When I arrived at FedEx, my bill was $100 and what they had ready for me was a full color, 24×36 printed document, mounted on a board and laminated.

Which do you want? And, have you made that clear?

 

Elisa K. Spain

 

When Was The Last Time You Went On A Date?

When Was The Last Time You Went On A Date?

by Elisa SpainNo Comments

Let´s get together

 

You are probably wondering why I am asking this question and what dating possibly has to do with a leadership blog…

Actually, this topic comes up frequently in my coaching sessions. Business it seems, is a lot like dating…

So, here are some dating and business best practices I’ve learned along the way:

  • Be authentic.
  • Be respectful.
  • Be clear on what you are looking for in a partner, a customer, an employee or a vendor.
  • Be clear what it is you bring to the table and be realistic. That high powered CFO may be great in a Fortune 500 company, but is she really what your $30mm company needs?
  • Put yourself in situations to meet new people that fit. No matter what anyone tells you, it’s not a game of numbers, it’s all about defining and measuring fit.
  • That wild guy or gal you wouldn’t bring home to Mom, is probably not going to be your SO or your best customer, no matter what he is willing to pay.
  • As soon as you meet “Mr. or Ms. right”, go out with someone else (when we get fixated on winning one partner, customer, employee, we can appear desperate. As Vistage speaker, Tom Searcy says, “play like you have nothing to lose.”
  • Go on a date with anyone once (okay, not someone you know is an ax murderer).
  • Go on a second date, if there was a spark of interest.
  • When she says she needs some time alone, or the prospect doesn’t get back to us right away, its not the time to call a day later and suggest coffee.
  • Once you have made a commitment, be committed.  Give your customer, employee, vendor a chance to right a wrong.
  • And.. when a relationship fails (or the service is consistently poor), don’t drag out the exit. End it, learn from your mistakes, decide what to look for next round and start the cycle again.

For an amusing, albeit somewhat crass, perspective on the subject:

http://www.buzzfeed.com/kristinchirico/ways-building-a-startup-is-just-like-dating

Elisa K. Spain

How Do You Know When It Is Time To Go?

How Do You Know When It Is Time To Go?

by Elisa SpainNo Comments

2014-01-03 Stay or Go iStock_000019444473XSmallWhether you are a business owner, a professional manager, an advisor – or anyone who is engaged in an enterprise for an extended time – how do you know when it is time to go?

“Nothing is forever”, the old saying goes, and yet sometimes, perhaps even frequently, we stay too long. We watch professional athletes stay past their prime; and we participate in the debate about term limits for our congress; and yet, when it comes to our own engagements, how often do we look inward and debate our own need for term limits?

When I was negotiating my exit from the corporate world 15+ years ago, I remember a conversation I had with a friend. My friend asked me what I was going to do if I didn’t get the deal I wanted. My answer was, “I guess I will stay one more year”. Her response, “How many more years are you going to say, one more year?” It was in that moment I realized, it was time for me to go, regardless of the outcome of the negotiation. And… because I had made my decision to exit, I of course, handled the negotiation more effectively.

While this topic comes up every now and then with executives and business owners I coach, it surfaces mostly in a time of frustration. I wonder if instead it might serve us to ask ourselves this question as part of our annual strategic planning. What if, as part of strategic planning, every business owner or executive answered the following 5 questions:

  1. What did I give to the business, other than my time, this past year?
  2. What did I get, other than $$, from my engagement in the business?
  3. How do my answers to #1 and #2 compare to previous years?
  4. If my give/get has declined, what do I need to do to change this and do I have the passion and skill set to do it?
  5. If I didn’t lead or own this business, what would I be doing instead?

My noticing is, that if we have asked these questions in the past and have stopped asking them, we may already know that it is time to go…  

Elisa K. Spain