Care, Attention, Competency

May 7, 2017 at 3:30 am

Care, Attention and Competency (CAC), these are the watchwords of the client service model for one of my Vistage member’s business. This business is in the construction industry and as he explains, bottom line of what they deliver is service, not construction. A couple of weeks ago I blogged about […]

Better, Faster, Cheaper

April 23, 2017 at 3:30 am

For many years, the adage was “do you want it right, on-time or cheap, pick two”. And then somewhere in the 80’s and 90’s, perhaps associated with the dot.com era, marginal costs moved close to zero in some industries. Because of this, we began to expect all three. In fact the […]

What Does “Implement Dictatorially” Mean?

April 16, 2017 at 4:30 am

A few weeks ago, I posted the following as the leadership quote for the month of March: “Decide democratically, implement dictatorially.” —Peter Schutz, CEO of Porsche 1981-1986 One of my readers replied with the following comment: “Schutz got the first part of that quote right. I however believe you implement collaboratively.” […]

And What About Our Own Resistance?

April 9, 2017 at 4:30 am

Whether leader or follower, we are all in the position of having change thrust upon us. Vistage Speaker, Mike Scott, responded to my March 19th blog (Is Resistance The Problem?), with the questions I asked, turned inward. Thank you Mike for this wonderful reminder of the responsibility we each have to […]

Is Resistance The Problem?

March 19, 2017 at 4:45 am

Leading change in an organization is full of challenges. Most of these challenges are associated with creating a vision, inspiring action, achieving buy-in, and sustaining the change. And sometimes, we don’t take the simple steps to achieve buy-in. Put simply, everyone hears through their own filter. Therefore the actions we see […]

Continuous Improvement

March 12, 2017 at 4:45 am

Last week I talked about ratings and how we seem to have lost the purpose. So if ratings have taken on a life of their own, what do we do instead to foster continuous improvement? In the manufacturing world there is the concept of Kaizen, brought to the U.S. by Edward […]

Is Everyone a 5 or a 10?

March 5, 2017 at 4:45 am

We seem to be in a place where everyone is rated, everything is surveyed and everyone expects a rating of 5 (or when a 10 point scale, a rating of 10). It began with the car dealer who tells us, “You will be getting a survey and if your rating […]

Vertical Silos vs. Multitasking

February 19, 2017 at 4:45 am

Lots has been written about the downside of multitasking. And research shows that when it comes to tasks, at least amongst pre-millennial generations, it doesn’t work. Working on more than one thing at a time, e.g. talking on the phone and filling out a form or writing a paper, doesn’t […]

But, Do They Really Like You?

February 5, 2017 at 4:45 am

Many years ago, Sally Field famously accepted her Oscar saying, “You like me,” she declared. “You really like me.” With the strong emphasis on the word really.  Turns out what she actually said was, “I can’t deny the fact that you like me, right now, you like me.” We probably misremember […]

What Does It Mean To Be Present?

January 22, 2017 at 4:45 am

When we talk about being present in our Vistage meetings, the request is to turn off the outside world and be present with the conversation in the room. Many of our members have similar requests for meetings inside their companies. Some leaders even collect everyone’s mobile devices when they enter the […]