Thoughts For The Coming Year

December 18, 2016

As I was pondering what to write as we close 2016, I visited my post from the close of 2015 and discovered, sadly, that the December 2015 blog could have been written today. With that in mind, I am reposting the same guest blog from my friend and fellow Vistage Chair, Larry Cassidy. For me, Larry’s commentary continues to … Read More

In Your Effort To Please, Are You Giving Away The Store?

December 11, 2016

Much has been written about The Ritz Carlton Way. The takeaway I always hear is “empower your front line employees to deliver WOW experiences”. Today many other organizations follow this Ritz Carlton Way. The intent of this approach is to allow employees to resolve a customer situation and have the customer walk away so pleased that … Read More

Are You Green & Growing?

December 4, 2016

The further along we get in our careers, the more we know and the more we are challenged to stay curious. Every now and then I meet a leader that knows it all. They have “the way” they do things that worked for them in the past and as leaders, they are certain it will work … Read More