Leadership Quote: Our Chief Want…

September 25, 2016 at 5:00 am

This month’s leadership quote: “Our chief want is someone who will inspire us to be what we know we could be.” –Ralph Waldo Emerson Mr. Emerson sums up our job as a leader in this one sentence. If we find a way to be and do this one thing, the rest […]

Rewarding Innovation: Because Great Ideas Just Don’t Imagine Themselves

September 18, 2016 at 5:00 am

This week’s blog post appears on Executive Street Blog. Please click this link to view it. An engineer friend of mine works for a large, highly innovative company. You know the type of company I’m talking about: the kind that introduces new products, offers unique services, and establishes effective processes […]

What Is Our Leadership Role In Service Recovery?

September 11, 2016 at 5:00 am

I recently had a small remodeling job in my home that, despite excellent intentions on the part of the provider, did not go well. This project failure got me thinking about service recovery and what exactly that means. I have also come to realize that the definition may be different, […]

Of Course I Embrace Diversity

September 4, 2016 at 5:00 am

How often do we hear people say that they embrace diversity, and then behave another way? As Ralph Waldo Emerson was fond of saying, “What you do speaks so loudly, I can’t hear what you say”. My sense is this happens because most of the time embracing diversity is easy. It’s not when […]