Leadership Quote: What You Do Speaks So Loudly…

Leadership Quote: What You Do Speaks So Loudly…

2013 03-31 Action Plan iStock_000019998849XSmallAs it is time for my monthly leadership quote, I am taking a brief pause from the 45 Years of Leadership series.  The series will return next week with Marsh’s Leadership View #2.

This month’s leadership quote: 

What you do speaks so loudly, I can’t hear what you say – Ralph Waldo Emerson 

  • We say we provide a great place to work, do our actions demonstrate this by committing to the growth and development of our staff?
  • We say we want to grow our business, are our actions focused on growth?
  • We say we want to spend more time learning to play the guitar, are we practicing?
  • We say we want to make a difference, are we intentional each day in taking actions that do in fact make a difference?
  • Are we pausing each day, to ask ourselves if our actions are aligned with our words?

 

Elisa K. Spain

 

A 45 Year View Of Leadership

A 45 Year View Of Leadership

Flowers purple crocus in the snow, spring landscapeThis past Thursday was the first day of spring and while here in Chicago it still feels like winter, I did see a crocus today. Spring, for me, represents new beginnings.

With that in mind, I am launching a 15 week series entitled “A 45 Year View of Leadership“, honoring my friend, Marshall Carter. Marsh is the current Chairman of the New York Stock Exchange, and retired Chairman and CEO of State Street Bank. In addition to his corporate leadership roles, Marsh was a military leader and received the Navy Cross and a Purple Heart.

The last time I saw Marsh, he shared that he is a regular reader of this blog and he gave me a document entitled, “A 45 Year View of Leadership“.  He said “do whatever you want with this”. The document is a list of 15 points. Although I wanted to write a book of his stories, this wasn’t something he wanted. So we agreed that I would write this blog series, honoring him instead with my stories that support his words.

Marsh Carter’s Leadership View #1:

Be cautious about applying your own, or someone else’s, successful leadership traits and techniques to different levels of organizations and/or different cultures.

Marissa Mayer, CEO of Yahoo’s recent pronouncement that all employees must come to the office, is a perfect place to start the discussion about applying your own, or in this case, someone else’s successful leadership techniques. While I have no idea whether this is the right thing for Yahoo or not, what I do know is it may or may not apply to other companies. Yet, because Marissa is CEO of Yahoo, and visible in the press, the CEOs I work with are all asking themselves if they should follow suit.

Which brings us to Leadership View #1, and its key word, culture. What works in one culture may not apply in another. Organizations have a style just like individuals. Some organizations and individuals are more collaborative; other organizations and individuals are more effective with individual contributors. In fact, Susan Cain, author of Quiet: The Power of Introverts in a World that Can’t Stop Talkingdiscovered in her research that pure introverts whose contributions to an organization are individual, e.g. programmers, are actually more productive when they work from home or in a private office. Studies show their productivity goes down when they are forced to work in shared spaces.

Before we rush into following Ms. Mayer’s leadership techniques, or perhaps our own from a previous situation, I encourage us to pause and follow Marsh’s sage advice in View #1, and ask:

Am I cautious about applying leadership lessons from one situation to another?

I would love to hear your thoughts.

 Elisa K. Spain

Laws Of Success: Perfection Of The Life Or Perfection Of The Work?

Laws Of Success: Perfection Of The Life Or Perfection Of The Work?

2013 03-17 Balance Work LifeiStock_000018217096XSmallThe Choice

The intellect of man is forced to choose
Perfection of the life, or of the work,
And if it take the second must refuse
A heavenly mansion, raging in the dark.
When all that story’s finished, what’s the news?
In luck or out the toil has left its mark:
That old perplexity an empty purse,
Or the day’s vanity, the night’s remorse. 

William Butler Yeats, 13 June 1865 – 28 January 1939

Elisa K. Spain

 

Diversity Or Integration, What's The Difference, Why Bother?

Diversity Or Integration, What's The Difference, Why Bother?

2013 03-10 DiversityStock_000014186302XSmallLately I have had a number of conversations with the leaders I work with about the challenges of adding diversity to their organizations. Diversity comes in several flavors. There are the traditional forms of diversity – gender, race, ethnicity and sexual preference. It also comes when someone from the outside joins an existing culture.

Some organizations handle this “integration” well and some don’t. Why?  My sense is the answer lies in how intentional the leader is about both the spoken and unspoken characteristics of their culture.

The word integration is rarely used today. It harkens back to the 1970’s when schools were being “integrated”. Fights broke out, learning became challenging and it was largely viewed in retrospect as an experiment that failed. And, this “experiment” for me provides learning for leaders who want to diversify their organizations.

Integrating- Merriam Webster “to form, coordinate, or blend into a functioning or unified whole”

Isn’t this exactly what we are wanting to do when we diversify? And…Diverse teams are hard…they are harder to build, are unlikely to come to consensus and are more likely to have conflict.

So, why bother?  Because… they are harder to build, are unlikely to come to consensus and are more likely to have conflict, they make better decisions. Research studies prove this.

What to do?
Diversity is not always the best approach. Homogeneous groups are easier. Because of their similar backgrounds, preferences and styles they are likely to agree and move forward quickly.
  • If the goal is getting more of what you already have, then a homogeneous group may be the way to go.
  • If the goal is innovation and critical thinking, you are more likely to get there with a diverse group.

If you decide you want to build a diverse team, first begin by defining what you are looking to accomplish with the diversity. Then ask yourself the following questions as you begin to form, coordinate, or blend into a functioning or unified whole:

  • Do I know the backgrounds, preferences, and styles of current team members?
  • What actions do I need to take to learn this information about my current team?
  • Have we defined our culture? And, even if we have, what are the unspoken characteristics of our culture?
  • What actions do I need to take to learn this information about my culture?
  • What on-boarding actions do I need to take to achieve integration?

Elisa K. Spain

 

Disappearing Jobs, Does It Matter?

Disappearing Jobs, Does It Matter?

Sign dollar and the books on scales. 3D image.Last month I attended the Vistage International Conference during which Michael Milkin presented the Milkin Institute research on the changing U.S. demographics.  I was struck by the data change in the number of unskilled jobs. In 1950 there were 3 unskilled jobs for every 1 skilled job. Today, there are 4 unskilled jobs for every 1 skilled.

Michael postulates that this is the reason why the American dream is dead – it used to be you work hard and you get ahead. Today while hard work still matters, education and skills come first.

In my opinion, this also explains the sticky unemployment numbers.  At the same time, my Vistage members tell me  finding talented people continues to be challenging. In short there is a war for talent, while millions remain unemployed.

You might ask, so what is the leadership question? Isn’t this a global problem, not a leadership topic?

Here are my leadership related wonderings:

  • At what point does it become cost effective for companies to create their own educational programs?
  • When and how will it become cost effective for small/mid-sized companies to provide training via entry level unskilled jobs?
  • As robots continue to replace workers, what will be the impact on small/mid-sized companies capital requirements?
  • As the mismatch between job opportunities and qualified employees grows, how might this impact both immigration and emigration?
  • As the world becomes less dependent on geography, how might employers match their jobs with qualified individuals worldwide?

 

Elisa K. Spain